Customer support
Bring chat, email, messaging, and compatible voice into queue-based agent work. Use knowledge articles and wrap-up notes for continuity.
Built around the conversations that matter.
These are deployment examples, not customer case studies or certified capacity claims.
Sales and service queues
Route requests by skills, priority, and business hours. Review consent requirements before outbound messaging.
Blended voice and digital service
Use the same workspace for channel interactions while keeping provider-specific configuration and operational limits explicit.
CRM-aware workflows
Use reviewed CRM browser screen pops for context. The embedded agent widget and generic CRM write integrations remain planned.
Governed outreach
Review campaigns for up to 100 existing, scoped, opted-in conversations across SMS, WhatsApp, and private Social on Telegram, LINE, Messenger, and Instagram. Optional schedules and approved WhatsApp templates are checked again before sending; public comments, groups, contact-list imports, and automatic catch-up are not included.
Partner-led deployment
Plan infrastructure, configure providers, train agents, and establish backup/recovery routines with an implementation partner.