Interaction reports support 7, 30, and 90-day presets or inclusive custom date ranges up to 366 days, with optional queue and channel filters. Metrics and CSV exports follow the signed-in user's visibility. CSV is generated from a fresh Server read and is formula-safe. This window limit is not a data-retention limit.
The Reports interface also shows controls for scheduled report definitions, but scheduled dispatch is not currently connected to email delivery or an automatic scheduler. Do not rely on it to send reports.
The wallboard shows scoped queue waits, service levels, active work, Agent presence, and help requests. The Server live monitor reports runtime, resource, database, telephony, queue, worker, and alert snapshots. These are operational observations, not a capacity guarantee or service-level certification. Supervisory monitor, whisper, barge, and takeover actions depend on permissions, the configured PBX, and deployment qualification.